User Agreement & Privacy Notice

Pawprint Academy User Agreement & Privacy Notice

Pawprint Academy is operated by Pawprint Academy LLC

Version 1.6

How to read this agreement

Throughout this document you will see colored summary boxes like this one. They give you the plain-language version of the section that follows so the important points are easy to spot. The boxes are a reading aid only; the full text of each section is what legally applies.

1. Acceptance of Terms

By accessing, downloading, registering for, or otherwise using the Pawprint Academy application and any associated services, features, or content (collectively, the "App"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by this User Agreement and Privacy Notice (this "Agreement") with Pawprint Academy LLC and TOP Dog Training LLC (together and individually, the "Company," "we," "us," or "our"). Pawprint Academy LLC is solely responsible for operating the App and for providing and facilitating all training services and other Services going forward. TOP Dog Training LLC has no responsibility for the operation of the App or the delivery of the Services, and any reference to it within the App, on the Company's websites, in Company materials, or in any document signed or issued before this version's effective date is historical only and does not create any obligation, duty, or liability on its part. Every right, protection, disclaimer, limitation, release, and benefit granted to the Company under this Agreement extends fully and equally to both Pawprint Academy LLC and TOP Dog Training LLC.

If you do not agree to this Agreement in its entirety, you are not authorized to access or use the App and must immediately discontinue use.

You further acknowledge and agree that:

This Agreement constitutes a legally binding contract between you and the Company;
Your continued use of the App following any updates or modifications to this Agreement constitutes your acceptance of such changes;
You are responsible for reviewing this Agreement periodically;
You consent to transact with us electronically, and your electronic acceptance of this Agreement has the same legal effect as a handwritten signature.

2. Eligibility; Age Requirements; Family Accounts

Quick take

Anyone 13 or older can hold an account (a parent or guardian agrees on behalf of minors).
Live trainer services, like lessons, consultations, coaching calls, and podcast participation, are for adults 18 and older.
Family accounts share dog profiles and progress by design, and you are responsible for your family group.

You must be at least thirteen (13) years of age to create an account and use the App. If you are under the age of legal majority in your jurisdiction, a parent or legal guardian must review this Agreement with you and accept it on your behalf, and that parent or guardian is responsible for your use of the App and for all activity under your account.

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to purchase or participate in live trainer resources. Live trainer resources include private lessons, video consultations, one-on-one coaching, group coaching calls, Podcast Sessions and Pack Leadership calls, in-person training programs and events, and any other service delivered live by a trainer. A parent or legal guardian who meets this requirement may purchase these services and attend alongside a minor.

Community and social features (including posts, comments, likes, photo and video galleries, and podcast comments) require the participating individual to be at least thirteen (13) years of age. Date of birth verification may be required for community access.

The App allows an account holder to invite family members and to manage multiple dogs. If you invite family members to your account or family group, you acknowledge and agree that:

You are responsible for the conduct of every person who uses the App through your account or family group, including minors;
A parent or legal guardian must supervise any use of the App by a minor, and by permitting a minor to use the App you represent that you are that minor's parent or legal guardian and that you accept this Agreement on their behalf;
Certain information (such as dog profiles, training logs, and progress data) is shared among members of the same family group by design;
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Nature of Services; Educational Purpose Only; No Guarantee of Results

The App provides access to educational materials, structured training programs, digital tools, AI-generated content, community features, live and recorded sessions, and access to independent professional trainers (collectively, the "Services").

You acknowledge and agree that:

The Services are provided strictly for informational and educational purposes only;
The App does not provide veterinary services, medical advice, or guaranteed behavioral outcomes;
Dog training involves live animals with independent behavior, and results are inherently variable and unpredictable;
No representation, warranty, or guarantee is made regarding the effectiveness, suitability, or outcome of any training method, recommendation, or content provided through the App;
Any progress, regression, or behavioral outcome is dependent on numerous factors outside the Company's control, including but not limited to handler consistency, environment, genetics, prior conditioning, and health conditions;
You are solely responsible for evaluating and implementing any training guidance.

Nothing within the App constitutes veterinary, medical, or health advice. You expressly agree to consult a licensed veterinarian for any medical concerns and a qualified professional trainer for behavioral issues that may pose a risk to people or animals.

4. Assumption of Risk and Disclaimer of Liability

Please read closely

Working with dogs always carries real risks, including bites, injury, and property damage.
You accept those risks and stay responsible for your own dog and safety decisions.
The Company is not liable for injuries, damage, or training outcomes.

You expressly acknowledge that interacting with, training, handling, or managing a dog involves inherent risks, including but not limited to injury, property damage, and unpredictable behavior.

To the fullest extent permitted by applicable law, you agree that:

You voluntarily assume all risks associated with your use of the App and the implementation of any training methods, advice, or recommendations;
TOP Dog Training LLC and Pawprint Academy LLC, and their respective owners, officers, employees, contractors, trainers, agents, and affiliates, shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to:
- Your use of or inability to use the App;
- Your reliance on any content, tools, or Services;
- Any actions taken or not taken based on information provided through the App;
- Any interaction between you, your dog, other individuals, or other animals.

This includes, without limitation:

Injury to yourself or others;
Harm to your dog or other animals;
Property damage of any kind.

You agree that use of the App is entirely at your own risk.

5. Artificial Intelligence Features; Limitation of Reliance

Quick take

AI features (like TOP Dog AI) are experimental helpers, and they can be wrong.
AI advice is never veterinary, medical, or professional advice.
Always use your own judgment and bring serious concerns to a professional.

The App incorporates artificial intelligence and machine learning technologies that generate content, recommendations, summaries, insights, reports, and training guidance ("AI Content"). AI features include, without limitation, the TOP Dog AI assistant, automated first-pass feedback on submitted training videos, AI-generated session summaries and transcripts, monthly progress reports, journal and behavior insights, automated analysis of uploaded veterinary documents, and automated content moderation.

You acknowledge and agree that:

AI Content is generated algorithmically and may be inaccurate, incomplete, outdated, or inappropriate;
AI systems do not observe your dog in real time and cannot account for all behavioral, environmental, or safety variables;
AI Content does not constitute professional, certified, or individualized training advice, and AI analysis of veterinary documents does not constitute veterinary or medical advice;
In order to provide AI features, relevant information you submit (such as chat messages, journal entries, training logs, uploaded videos, audio recordings, transcripts, and veterinary documents) may be processed by the Company's third-party AI service providers under their own terms;
Community content may be automatically screened by AI moderation systems, and moderation decisions may be reviewed and finalized by the Company.

You expressly agree:

Not to rely solely on AI Content for decisions involving safety, behavior modification, aggression, health, or any risk-sensitive situation;
To independently evaluate all AI-generated recommendations before implementation;
To verify any AI-extracted information (including veterinary record details) against your original documents.

To the fullest extent permitted by law, the Company disclaims all liability arising from any use of or reliance on AI Content and any outcomes resulting from AI-generated recommendations.

6. Virtual and In-Person Services; User Responsibility for Escalation

The App is primarily a virtual training assistance platform and is not a substitute for in-person evaluation, physical handling, or direct supervision by a qualified professional. The Company also makes available access to independent professional trainers through virtual coaching services and, in certain cases, in-person or hybrid training programs governed by separate written agreements (see Section 16).

You acknowledge and agree that:

Self-directed use of the App, including reliance on educational content, AI Content, and community discussions, is inherently limited in scope;
Certain behavioral issues, including but not limited to aggression, reactivity, fear, anxiety, or safety risks, may require direct professional intervention;
It is your sole responsibility to determine when your dog's behavior exceeds the scope of self-guided training;
If you choose not to engage available professional training services and instead rely solely on self-directed tools, AI Content, or community input, you do so entirely at your own risk, and the Company shall not be responsible or liable for any consequences resulting from your failure to seek or obtain appropriate professional assistance.

Nothing in the App shall be construed as diagnosing, treating, or resolving behavioral or health conditions.

7. Recording of Sessions and Calls; Consent; Use of Recordings

Quick take

Live sessions and calls (including Zoom) are recorded.
Joining a session is your consent to being recorded.
Recordings power your session recaps, homework, and progress records, and short clips may be used in promotional content.

The Company records live sessions conducted through or in connection with the App. This includes, without limitation, one-on-one coaching calls, video consultations, virtual lessons, group calls, question-and-answer sessions, Pack Leadership calls, and other live events conducted over Zoom or similar platforms ("Session Recordings"). Recordings may capture audio, video, screen content, chat messages, your name as displayed, your voice, your likeness, and any information you choose to share during the session.

Consent by participation. By joining any session, call, or live event, you consent to being recorded. No additional notice, disclosure, or release will be provided or required. If you do not consent to being recorded, do not join the session, and contact us to ask about alternatives (such as written communication).

How recordings are used. You acknowledge and agree that Session Recordings, and transcripts, summaries, and other materials derived from them, may be used by the Company for the following purposes:

Delivering the Services to you, including session recaps, homework, training plans, and progress records;
Quality assurance, record keeping, safety, and dispute resolution;
Improving the Services;
Educating and training the Company's current and future trainers and staff, including use of recordings as internal training material;
Creating promotional content as described in Section 9.

Ownership and access. Session Recordings are the property of the Company. Any access you are given to recordings or replays (for example, group call replay libraries) is a feature of the Services that may be modified, limited, or discontinued, and does not grant you any ownership or license beyond personal, non-commercial viewing within the App.

Retention. Session Recordings and derived materials may be retained for as long as reasonably necessary for the purposes described above, including for the duration of a training program and a reasonable period afterward for record-keeping purposes.

In-person sessions and events. In-person sessions and Company events may also be photographed or recorded, and such photographs and recordings are treated as Session Recordings under this Section.

8. Podcast Participation

Quick take

Joining a podcast call is completely voluntary, and dialing in is your consent to being recorded.
Published episodes can include everything between the intro and outro, distributed on podcast platforms.
Participants are not paid or credited. Listening to episodes never requires any of this.

The Company produces podcasts and similar audio and video programs, including episodes recorded during live calls that users may join by phone, Zoom link, or other connection method ("Podcast Sessions").

Participation is voluntary and is your consent. Podcast Sessions are a live trainer resource and are limited to participants who meet the age requirement in Section 2 (a minor may be present alongside their parent or guardian as described in that Section). Participation in any Podcast Session is entirely voluntary. By choosing to dial in, connect to the session link, or otherwise join a Podcast Session, you consent to the recording, editing, publication, and distribution of that session as described in this Section. Your participation itself constitutes your full consent, and no separate release, disclosure, or notice will be provided or required.

What is recorded and published. You acknowledge and agree that:

The entire Podcast Session is recorded, including your voice, your name or username as shared, your likeness if video is enabled, your questions and statements, and any information about you or your dog that you choose to share;
The portion of the recording between the episode's intro and outro (and any other portion the Company selects) may be included in published episodes made available as downloadable and streamable content and distributed through podcast platforms and directories (such as Apple Podcasts, Spotify, and RSS-based platforms), the App, the Company's websites, and other channels;
The Company may edit, excerpt, rearrange, and combine recordings at its sole discretion, and has exclusive editorial control over what is published;
The Company has no obligation to publish, use, or retain any recording or any portion of your participation.

License and release. By participating in a Podcast Session, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to record, reproduce, edit, adapt, publish, distribute, publicly perform, publicly display, and create derivative works from your contribution to the session, in any media now known or later developed, and you release the Company from any claims arising out of such use, including claims based on rights of publicity, privacy, or defamation, to the fullest extent permitted by law.

No compensation. You will not be paid, compensated, or credited for any part of your participation, and you expressly waive any right to royalties, residuals, license fees, or other compensation arising from the recording or its distribution, regardless of how widely it is distributed or whether the Company derives revenue from it.

Distribution cannot be recalled. You acknowledge that once an episode is distributed, copies may be downloaded and re-hosted by third parties and podcast platforms beyond the Company's control, and that removal of published content from such platforms may be impossible. The Company will consider reasonable removal requests only for properties it directly controls and only on a going-forward basis.

Your responsibilities. You agree not to share confidential, private, or sensitive information about yourself or any third party during a Podcast Session, and you represent that you have the right to share whatever you do share. Do not use another person's name, likeness, or personal information without their permission. If you attend with a minor present or audible, you consent on the minor's behalf as their parent or legal guardian.

No approval rights. You waive any right to inspect or approve the recording, edits, transcripts, or the finished episode before or after publication.

If you do not agree to any part of this Section, do not join Podcast Sessions. You can continue to enjoy published episodes as a listener.

9. Promotional and Marketing Use of Media; No Compensation

Quick take

Clips from recordings and content you share publicly may appear in our marketing and social media.
Your private content (journal entries, private messages, Vet Vault documents) is never used for promotion.
You can ask us to stop using a specific item that features you.

You acknowledge and agree that the Company may create promotional and marketing materials using:

Excerpts, clips, screenshots, and stills from Session Recordings and Podcast Sessions (Sections 7 and 8);
Content you submit to public areas of the App, including community posts, gallery photos and videos, and contest entries;
Testimonials, reviews, and success stories you share with the Company.

Such materials may be used in social media content, advertisements, the App, the Company's websites, and other promotional channels. Where reasonably practical, the Company will avoid using content that is plainly sensitive in nature.

You agree that:

No compensation, payment, or credit is owed to you for any promotional or marketing use described in this Section, and you waive any right to such compensation;
This use is licensed to the Company on a perpetual, worldwide, royalty-free basis, including your name, username, voice, and likeness as they appear in the source material;
You may ask the Company to stop using a specific promotional item that features you by contacting us; the Company will make reasonable efforts to discontinue that specific item going forward on channels the Company directly controls, but cannot retrieve copies already downloaded or shared by third parties.

Content you keep private within the App (such as private journal entries, private messages, and Vet Records Vault documents) is not used for promotional purposes.

10. Community Content; Third-Party User Contributions; No Endorsement

The App includes community features that allow users to post, share, and exchange information, opinions, and training advice.

You acknowledge and agree that:

Community content is created by third parties who are not verified, licensed, or supervised by the Company;
The Company does not review, validate, endorse, or guarantee the accuracy, completeness, or appropriateness of community content;
Other users do not have full knowledge of your dog's history, environment, or behavioral context;
Any reliance on community content is at your sole risk, and the Company shall not be liable for any damages or consequences arising from your reliance on it;
The Company reserves the right, but not the obligation, to monitor, remove, or restrict community content at its sole discretion, including through automated moderation systems.

Under no circumstances shall the Company be deemed responsible for monitoring, validating, or correcting community content, and you expressly waive any claim arising from reliance on such content.

11. Independent Contractor Status of Trainers; No Agency Relationship

Any trainers, coaches, or professionals accessible through the App are independent contractors unless expressly designated otherwise in writing.

You acknowledge and agree that:

Such trainers are not employees, agents, or representatives of the Company;
The Company does not control the methods, communications, or recommendations of independent trainers;
Any interaction between you and a trainer constitutes a direct relationship between you and that individual;
The Company makes no representations or warranties regarding the qualifications, performance, or advice of any independent trainer, or the outcome of any training interaction.

To the fullest extent permitted by law, the Company shall not be liable for any acts, omissions, advice, or recommendations made by independent trainers, or any damages or outcomes arising from your interaction with such trainers.

Nothing in this Agreement shall be construed to create any agency, partnership, joint venture, or employment relationship between the Company and any trainer.

12. User Responsibilities and Conduct

By using the App, you agree to use the Services in a lawful, responsible, and appropriate manner.

You expressly agree that you shall:

Exercise independent judgment when applying any training method or recommendation;
Ensure the safety of your dog, yourself, and others at all times;
Seek qualified professional assistance when dealing with behavior that may pose a risk to people or animals;
Provide accurate information when creating your account and keep it current;
Use the App only for its intended educational and training purposes.

You further agree that you shall not:

Engage in harassment, abuse, or threatening behavior toward other users, trainers, or staff;
Post, share, or transmit content that is unlawful, harmful, obscene, sexually explicit, or otherwise inappropriate;
Provide advice that promotes dangerous, abusive, or unsafe training practices;
Use the App for any fraudulent, deceptive, or unlawful purpose;
Record, screenshot, or redistribute private sessions, private communications, or other users' content without permission;
Copy, scrape, resell, or redistribute any portion of the App or its content;
Attempt to interfere with, disrupt, reverse engineer, or gain unauthorized access to any portion of the App or its systems;
Misrepresent your identity or impersonate any person.

The Company maintains a zero-tolerance policy for explicit, obscene, or sexually inappropriate content. Any such violation may result in immediate and permanent account termination without refund.

The Company reserves the right to determine, in its sole discretion, whether any conduct violates this Agreement.

13. User Content; License; Representations and Warranties

You retain ownership of any content you submit, upload, or transmit through the App ("User Content"), including but not limited to posts, comments, videos, images, audio recordings, journal entries, and uploaded documents.

By submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, store, host, reproduce, modify (for technical purposes such as formatting and transcoding), display, and distribute such content for the purposes of operating, improving, and providing the App and Services. Content submitted to public areas of the App, and content covered by Sections 7 through 9, may additionally be used as described in those Sections.

You represent and warrant that:

You own or have the necessary rights to submit such User Content;
Your User Content does not violate any law or the rights of any third party, including privacy, publicity, and intellectual property rights;
Your User Content does not contain harmful, abusive, misleading, or inappropriate material;
Any person identifiable in your User Content (or their parent or guardian, for minors) has consented to its submission.

You acknowledge that:

The Company is not responsible for User Content posted by users;
The Company may remove, restrict, or moderate User Content at its sole discretion, but is under no obligation to monitor it;
User Content submitted through the App may be viewed by authorized trainers and staff for the purpose of providing feedback, coaching, moderation, and support;
Contest and gallery submissions may be subject to additional posted rules, which are incorporated into this Agreement for those submissions.

14. Company Intellectual Property; Limited License; Copyright Complaints

All content and materials provided by the Company through the App, including courses, lessons, videos, audio, articles, training methods and curricula, program materials, graphics, logos, trademarks, and software, are the property of the Company or its licensors and are protected by intellectual property laws.

The Company grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use such content solely for your personal, non-commercial use within the App. You may not copy, reproduce, distribute, publicly display, create derivative works from, resell, or otherwise exploit Company content without prior written permission.

Downloadable materials (such as PDFs and reports generated for you) are for your personal use only.

If you believe content in the App infringes your copyright, contact the Company with sufficient detail to identify the content and your claim, and the Company will review and respond appropriately, including removal where required.

15. Subscription, Billing, and Payment Terms

Quick take

Subscriptions renew automatically until you cancel, and you keep access through the end of the billing period.
Payments are non-refundable unless a product description specifically says otherwise.
Purchases made through Apple or Google follow those app stores' billing and refund policies.

The App offers free features and paid subscriptions, and certain features are available only to paying members.

Recurring billing. By subscribing, you authorize the Company and its third-party payment processors to charge your designated payment method on a recurring basis for the applicable subscription fee. Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date. You are responsible for maintaining accurate and current payment information.

In-app purchases. If you purchase a subscription through the Apple App Store or Google Play, the purchase is processed by Apple or Google under their terms, and billing, renewal, and cancellation are managed through your app store account. Refunds for app store purchases are governed by the applicable app store's policies, and the Company cannot issue refunds for charges collected by Apple or Google.

Refunds. All payments are due in advance and are non-refundable, except (a) where a refund is specifically noted in the applicable product or service description at the time of purchase, or (b) for purchases made through the Apple App Store or Google Play, where a refund is granted by Apple or Google in accordance with the applicable app store's policies. Apart from these exceptions, no refunds will be provided under any circumstances, including but not limited to partial billing periods, failure to use the App, dissatisfaction with Services or results, or account suspension or termination. You acknowledge that upon purchase you receive immediate access to proprietary digital content, training materials, and intellectual property, which supports this refund policy.

Failed payments. If a payment fails or is declined, the Company reserves the right to suspend or terminate your access to paid features until payment is successfully processed.

Pricing and availability. The Company reserves the right to modify subscription pricing at any time; changes apply to future billing cycles. The Company may limit the number of active paid memberships and operate a waitlist. Promotional codes, discounts, free trials, and referral benefits are offered at the Company's discretion, have no cash value, may be modified or revoked at any time, and may not be combined, transferred, or redeemed for cash.

Chargebacks. Initiating a chargeback or payment dispute without valid cause may result in immediate suspension or termination of your account, and the Company reserves the right to dispute such chargebacks and provide evidence of service access and Agreement acceptance.

16. Training Programs; Separate Written Agreements; Electronic Signatures

Certain services, including in-person, hybrid, and multi-phase training programs and private lessons, are governed by separate written service agreements or contracts that you sign electronically.

You acknowledge and agree that:

Program agreements and contracts may be entered into only by individuals who meet the age requirement for live trainer resources in Section 2 (eighteen (18) years of age or older, or the age of legal majority in your jurisdiction);
You consent to the use of electronic signatures and electronic delivery of contracts, invoices, and related documents;
Where a signed program agreement conflicts with this Agreement with respect to those program services, the signed program agreement controls for those services;
Program scheduling, cancellation, rescheduling, late-cancellation fees, deposits, and payment schedules are governed by the applicable program agreement and any posted policies;
Program payments may be processed through invoices or checkout links delivered electronically;
This Agreement continues to apply to your use of the App itself, including all provisions relating to recordings, data, liability, and dispute resolution.

17. Rewards, Gamification, Contests, and Referrals

The App includes gamification features such as experience points, levels, streaks, badges, leaderboards, arcade games, a rewards store, and periodic contests.

You acknowledge and agree that:

Points, stars, badges, levels, and other virtual items have no monetary value, are not redeemable for cash, and are not your property;
The Company may modify, reset, revoke, or discontinue gamification features, balances, and rewards at any time;
Rewards store redemptions are subject to availability and the Company's discretion;
Contests and challenges may have additional posted rules, and entering a contest constitutes acceptance of those rules, including any license granted in submitted entries;
Leaderboards may display your first name or username and progress information to other users;
Referral codes and referral benefits are subject to the program terms in effect at the time, may be modified or revoked at any time, and may not be sold or exchanged;
Any abuse or manipulation of gamification, rewards, contests, or referral features may result in forfeiture of rewards and account termination.

18. Cancellation; Termination; Enforcement

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle, and you retain access to paid features until that time. Subscriptions purchased through an app store must be canceled through that app store.

The Company reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to the App at any time, with or without notice, for any reason, including but not limited to:

Violation of this Agreement;
Conduct deemed harmful to other users, trainers, or the Company;
Misuse of the App or its features;
Fraudulent or abusive behavior.

The Company retains full and final authority over all moderation and enforcement decisions. Any violation involving explicit, obscene, sexually inappropriate, or egregiously harmful content may result in immediate and permanent account termination without warning and without refund.

In the event of termination:

Your right to access and use the App will immediately cease;
No refunds or credits will be issued;
The Company may retain or delete your data in accordance with applicable law, this Agreement, and internal policies;
Provisions of this Agreement that by their nature should survive termination (including licenses granted for recordings and published content, indemnification, limitation of liability, and dispute resolution) survive termination.

You acknowledge that the Company's enforcement decisions are final and binding.

19. Mobile Applications; App Stores; Device Permissions

The App is available through web browsers and as mobile applications for iOS and Android.

App stores. Your use of a mobile app obtained from the Apple App Store or Google Play is also subject to the applicable app store's terms. Apple and Google are not parties to this Agreement, are not responsible for the App or the Services, and have no obligation to provide support or maintenance. To the extent required by app store terms, Apple and Google (and their subsidiaries) are third-party beneficiaries of this Agreement and may enforce it against you.

Device permissions. The mobile apps may request access to device features, including the camera and photo library (for uploading photos, videos, and documents), the microphone (for recording training sessions and audio features), and notifications. Granting these permissions is optional, and you can change them in your device settings, but some features will not function without them.

Push notifications. If you enable push notifications, you consent to receive notifications related to your account, training, reminders, community activity, and Service updates. You can disable push notifications at any time in your device or App settings. Important service and security notices may still be delivered by email.

Offline use. Some features may store data on your device so they work without a connection and synchronize when a connection is restored. You are responsible for the security of your device, and the Company is not liable for loss of locally stored data or for delays or conflicts arising from synchronization.

Updates and data charges. The Company may issue updates that change or remove functionality. Your mobile carrier's normal messaging and data rates apply to your use of the mobile apps.

20. Third-Party Services and Integrations

The App integrates with and relies upon third-party services, which may include, but are not limited to:

Payment processors and billing platforms (such as Stripe and app store billing);
Identity and login providers;
Artificial intelligence providers;
Electronic signature providers;
Video hosting and conferencing platforms (such as Vimeo and Zoom);
Podcast hosting and distribution platforms;
Calendar, scheduling, and mapping services;
Email and notification delivery services;
Customer relationship management systems;
Cloud hosting and storage providers.

You acknowledge and agree that:

Such third-party services are governed by their own terms and privacy policies;
The Company does not control and is not responsible for the performance, availability, security, or practices of such third-party providers;
Your use of features that rely on third-party services is at your own risk.

The Company shall not be liable for any damages or losses arising from the use of or reliance on third-party services.

21. Health and Veterinary Information; Vet Records Vault

The App includes features that allow you to store and organize veterinary and health-related information about your dog, including document storage, medication and weight tracking, and AI-assisted document analysis (the "Vet Records Vault").

You acknowledge and agree that:

The Vet Records Vault is a personal convenience and organizational tool, not a system of record, and not a substitute for records maintained by your veterinarian;
AI-assisted extraction and analysis of veterinary documents is automated, may contain errors, and must be verified against your original documents;
Nothing in the Vet Records Vault or any related feature constitutes veterinary or medical advice, diagnosis, or treatment;
In any emergency or health concern, contact a licensed veterinarian immediately;
You are responsible for the accuracy of the information you upload, and you represent that you have the right to upload it;
Health-related information you store is treated as private content, accessible to you and, where you use related support features, to authorized staff, and is shared with third-party AI providers only as needed to provide the analysis features you use;
You may choose to share Vet Records Vault information with your assigned trainer, and such sharing is under your control.

22. Data Collection, Use, and Privacy

Quick take

We collect what we need to run the App: your profile, your dog's info, training activity, and usage data.
We never sell your personal data or share it with advertisers.
You can request deletion of your account and data at any time.

The Company collects, stores, and processes certain information in order to operate, maintain, and improve the App and Services.

Information collected. This may include, but is not limited to:

Account information (such as name, email address, date of birth where required, and profile details);
Dog-related information (including breed, age, behavioral notes, health-related records you choose to store, and training goals);
User Content (including posts, comments, journal entries, uploaded media, and documents);
Session Recordings, transcripts, and derived summaries (see Section 7);
Training activity (including logs, session data, course progress, and performance metrics);
AI interactions and communications, including messages with trainers and staff;
Payment status and subscription information (full card details are handled by our payment processors, not stored by the Company);
Device and usage data (including device type, app version, feature usage, interaction patterns, session activity, and approximate location derived from your IP address);
The date, time, and IP address of your acceptance of this Agreement.

Purpose of data use. You acknowledge and agree that your information is collected and used for the following purposes:

To provide, operate, personalize, and secure the App and Services;
To enable trainers and authorized staff to deliver relevant feedback and support;
To generate AI-driven insights, reports, and recommendations;
To process payments, manage subscriptions, and prevent fraud and abuse;
To track progress and improve training outcomes;
To improve functionality, performance, and user experience;
To maintain safety and integrity within the community;
To communicate with you about the Services;
To comply with legal obligations.

Data protection and limitations. The Company is committed to responsible data use. Specifically:

The Company does not sell your personal data to third parties;
The Company does not share your personal data with advertisers;
The Company does not use your data for third-party marketing or profiling purposes;
Your data is shared with service providers (such as hosting, payment, email, and AI providers) only as needed to provide the Services;
Your data may be disclosed if required by law or to protect the rights and safety of users, the public, or the Company.

Family visibility. If you are part of a family group, certain information (such as dog profiles, training activity, and progress) is visible to other members of your family group by design.

Data access and user rights. Authorized trainers and staff may access your data, including logs, journal entries, recordings, and submitted content, for the purpose of providing coaching, feedback, moderation, and support within the App. You may request access to, correction of, or deletion of your personal data.

Deletion and retention. When you request account deletion, your account is scheduled for deletion and then removed from active systems after a short hold period designed to protect against accidental or malicious deletion requests. Residual copies may remain temporarily in secure backups, and certain records may be retained where required for legal, safety, billing, or dispute-resolution purposes (including records of your acceptance of this Agreement and signed program contracts). Published podcast episodes and promotional materials already distributed are not recalled by account deletion (see Sections 8 and 9).

Data security. The Company implements commercially reasonable security measures to protect user data. However, you acknowledge that no method of electronic storage or transmission is completely secure, and the Company cannot guarantee absolute security.

Children's data. The App is not directed to children under thirteen (13). Community features require users to be at least 13. If the Company learns that personal information of a child under 13 has been collected without appropriate consent, it will take reasonable steps to delete it.

By using the App, you acknowledge and consent to the collection, use, and processing of your data as described in this Agreement.

23. Communications

By creating an account, you consent to receive service-related communications from the Company, including transactional emails (such as receipts, security notices, contract and scheduling notices, and account alerts) and, where enabled, push notifications and in-app messages.

You may opt out of non-essential communications at any time using the controls provided. Service and security communications that are necessary to operate your account cannot be opted out of while your account remains active.

24. Indemnification

You agree to indemnify, defend, and hold harmless TOP Dog Training LLC and Pawprint Academy LLC, and their respective owners, officers, employees, contractors, trainers, agents, and affiliates, from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

Your use of or inability to use the App;
Your violation of this Agreement;
Any User Content you submit or share, and anything you share during recorded sessions or Podcast Sessions;
Your training practices, decisions, or interactions with your dog or others;
Any harm to persons, animals, or property resulting from your actions.

This indemnification obligation shall survive the termination of this Agreement and your use of the App.

25. Limitation of Liability

To the fullest extent permitted by applicable law, TOP Dog Training LLC and Pawprint Academy LLC, and their respective owners, officers, employees, contractors, agents, affiliates, and licensors, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to this Agreement or your use of, or inability to use, the App or Services.

This limitation applies regardless of the legal theory, whether in contract, tort (including negligence), strict liability, or otherwise, even if the Company has been advised of the possibility of such damages.

In no event shall the total aggregate liability of the Company exceed the total amount paid by you to the Company for use of the App during the twelve (12) months immediately preceding the event giving rise to the claim.

If you have not made any payments to the Company, the Company's total liability shall not exceed one hundred U.S. dollars (USD $100).

26. No Warranties

The App and all Services, content, materials, and features are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or completeness of content, and availability or uninterrupted operation of the App.

The Company does not warrant that:

The App will be error-free, secure, or uninterrupted;
Any defects will be corrected;
The Services will meet your expectations or produce any specific results.

You acknowledge that no advice, information, or content obtained through the App, whether from the Company, trainers, AI systems, or other users, shall create any warranty not expressly stated in this Agreement.

27. Service Availability and Modifications

The Company reserves the right, at any time and in its sole discretion, to:

Modify, suspend, or discontinue the App or any portion of the Services;
Add, remove, or change features, functionality, or content;
Restrict access to certain features or portions of the App.

You acknowledge that:

The Company is not obligated to maintain or support any specific feature or functionality;
The Company shall not be liable for any modification, suspension, or discontinuation of the App or Services.

28. Force Majeure

The Company shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, internet or telecommunications failures, cyberattacks or security breaches, failures of third-party service providers, government actions or regulations, and labor disputes or shortages.

During any such event, the Company's obligations shall be suspended for the duration of the event.

29. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read closely

Disputes are resolved through individual binding arbitration, not court trials.
You waive the right to participate in class actions.
Small claims court remains available for qualifying disputes.

You agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the App, or the Services shall be resolved exclusively through final and binding arbitration.

Such arbitration shall:

Be conducted in the State of North Carolina;
Be administered by a recognized arbitration organization;
Be conducted on an individual basis only.

You expressly waive any right to:

Participate in a class action lawsuit;
Participate in a class-wide arbitration;
Act as a representative in any class or collective proceeding.

All claims must be brought in your individual capacity.

Notwithstanding the foregoing, either party may bring an individual claim in small claims court where eligible, and the Company may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or the security and integrity of the App.

30. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law principles.

Subject to the arbitration provisions above, any legal proceedings shall be brought exclusively in the courts located within North Carolina, and you consent to the personal jurisdiction of such courts.

31. International Use

The App is operated from the United States and is intended for use in English. Your information is processed and stored in the United States.

If you access the App from outside the United States, you do so at your own initiative, you consent to the transfer and processing of your information in the United States, and you are responsible for compliance with all applicable local laws.

The Company makes no representation that the App is appropriate or available for use in all jurisdictions.

32. General Provisions

Entire agreement. This Agreement, together with any separate program agreements and posted feature-specific rules referenced in it, constitutes the entire agreement between you and the Company regarding the App and supersedes all prior or contemporaneous agreements, understandings, or representations. You acknowledge that you have not relied upon any statements, representations, or guarantees not expressly set forth in this Agreement in deciding to use the App.

Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. The failure of the Company to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer this Agreement without the prior written consent of the Company. The Company may assign or transfer this Agreement at its discretion without restriction.

Survival. Sections that by their nature should survive termination of this Agreement (including Sections 7, 8, 9, 13, 14, 24, 25, 26, 29, and 30) survive termination.

33. Changes to This Agreement

The Company reserves the right to modify this Agreement at any time.

You acknowledge that:

Updated versions will be presented for acceptance within the App, along with a summary of what changed;
Continued use of the App after such updates constitutes acceptance of the revised Agreement.

34. Contact Information

If you have any questions regarding this Agreement, or wish to make a request described in it (including promotional-content removal requests and data requests), you may contact Pawprint Academy LLC through the App, through the official website, or by email at support@thepawprintacademy.com.